Can stakeholders contribute to audit and contest audit results?

Individuals, companies and organisations can send objections regarding companies to be audited by filling in the Objections Form, which may lead to certification failure. Nevertheless, Friend of the Sea can accept only objections supported by evidence and received with at least 15 working days in advance of the planned audit.

Complaints about certification decisions in relation to the standards in force at the time of the audit shall initially be addressed to the certification bodies following their respective complaints procedures. If not satisfied with the response received from the certification body in charge, stakeholders can register complaints by filling in the Complaints Form.