{"id":620998,"date":"2026-09-25T15:18:47","date_gmt":"2026-09-25T13:18:47","guid":{"rendered":"https:\/\/friendofthesea.org\/padroes-e-certificacoes\/tourism-hospitality\/"},"modified":"2026-10-02T07:33:14","modified_gmt":"2026-10-02T05:33:14","slug":"turismo-hospitalidade","status":"publish","type":"page","link":"https:\/\/friendofthesea.org\/pt-pt\/padroes-e-certificacoes\/turismo-hospitalidade\/","title":{"rendered":"Hospitalidade"},"content":{"rendered":"\t\t
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Certifica\u00e7\u00e3o de Hospitalidade<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gest\u00e3o dos impactos nos habitats naturais e melhoria da gest\u00e3o de \u00e1gua, energia e res\u00edduos. Apoio \u00e0s comunidades locais e \u00e0 conserva\u00e7\u00e3o da vida selvagem, ajudando os h\u00f3spedes a reduzir a sua pegada ambiental.
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCandidatar-se \u00e0 certifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVerificar estado da certifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Sobre a certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Hot\u00e9is, est\u00e2ncias tur\u00edsticas, lodges, parques de campismo e outros alojamentos tur\u00edsticos tomam diariamente decis\u00f5es sobre energia, \u00e1gua, alimenta\u00e7\u00e3o e res\u00edduos. O programa Friend of the Sea \/ Friend of the Earth avalia estes aspetos nas instala\u00e7\u00f5es tur\u00edsticas.<\/span><\/p>\n

As ag\u00eancias de viagens contam com uma via de avalia\u00e7\u00e3o pr\u00f3pria, focada nas suas opera\u00e7\u00f5es de escrit\u00f3rio e nas viagens oferecidas. Os requerentes devem especificar se a candidatura se destina a um empreendimento tur\u00edstico, a servi\u00e7os de ag\u00eancia de viagens ou a ambos.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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O que pode ser certificado<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Empreendimentos tur\u00edsticos designados e servi\u00e7os especificados de ag\u00eancias de viagens. A auditoria a uma unidade n\u00e3o se estende de forma autom\u00e1tica a outras propriedades nem a todas as excurs\u00f5es vendidas atrav\u00e9s dela.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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O que a norma abrange<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tInstala\u00e7\u00f5es tur\u00edsticas: localiza\u00e7\u00e3o e gest\u00e3o<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A avalia\u00e7\u00e3o analisa o desenvolvimento edificado em habitats sens\u00edveis, a pol\u00edtica ambiental, a distribui\u00e7\u00e3o de tarefas da equipa e os relat\u00f3rios de desempenho. A unidade deve apresentar as solu\u00e7\u00f5es adotadas para cada crit\u00e9rio.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Os crit\u00e9rios abrangem a efici\u00eancia energ\u00e9tica, equipamentos redutores de consumo h\u00eddrico, reutiliza\u00e7\u00e3o de roupa de cama e toalhas, forma\u00e7\u00e3o de pessoal e triagem de res\u00edduos. Algumas medidas preveem planos de implementa\u00e7\u00e3o ou melhoria por etapas.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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O processo de compras engloba produtos de limpeza, alimentos e fardamento. Os requisitos da restaura\u00e7\u00e3o incluem a disponibiliza\u00e7\u00e3o de op\u00e7\u00f5es de base vegetal, bem-estar animal na cadeia de fornecimento e metas quantificadas para a redu\u00e7\u00e3o do desperd\u00edcio alimentar, com prazos estipulados.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tInstala\u00e7\u00f5es tur\u00edsticas: h\u00f3spedes, comunidades e atividades<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Os h\u00f3spedes recebem informa\u00e7\u00f5es e recomenda\u00e7\u00f5es sobre a estadia e a biodiversidade local. O processo de auditoria avalia igualmente o apoio \u00e0 comunidade, iniciativas de conserva\u00e7\u00e3o e a gest\u00e3o das atividades desportivas.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAg\u00eancias de viagens: opera\u00e7\u00f5es de escrit\u00f3rio e colaboradores<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Uma pol\u00edtica ambiental assinada, supervis\u00e3o designada e verifica\u00e7\u00f5es semestrais sustentam as medidas de redu\u00e7\u00e3o do uso de recursos e gest\u00e3o de res\u00edduos. As pr\u00e1ticas laborais devem respeitar a legisla\u00e7\u00e3o nacional, garantindo a n\u00e3o discrimina\u00e7\u00e3o para trabalhadores, clientes e fornecedores.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAg\u00eancias de viagens: fornecedores e ofertas de viagens<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As ag\u00eancias d\u00e3o prefer\u00eancia progressiva a fornecedores com pol\u00edticas ambientais e sociais certificadas. Pelo menos 1% dos lucros reverte para projetos humanit\u00e1rios ou de conserva\u00e7\u00e3o. No m\u00ednimo 10% das viagens propostas incluem donativos para projetos e pelo menos 10% oferecem a\u00e7\u00f5es de sensibiliza\u00e7\u00e3o ambiental, com planos de aumento cont\u00ednuo. Os crit\u00e9rios integram viagens anuais com parceiros e a exclus\u00e3o de visitas que ponham em risco esp\u00e9cies amea\u00e7adas ou o bem-estar animal.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Avalia\u00e7\u00e3o e certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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A avalia\u00e7\u00e3o analisa a documenta\u00e7\u00e3o do servi\u00e7o ou empreendimento candidato. \u00c9 essencial definir o \u00e2mbito e o plano de auditoria previamente ao in\u00edcio dos trabalhos, discriminando locais, atividades e registos a auditar.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Custos de certifica\u00e7\u00e3o<\/span><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Solicite um or\u00e7amento para o \u00e2mbito pretendido. Confirme os custos de auditoria e eventuais direitos de utiliza\u00e7\u00e3o de imagem antes de avan\u00e7ar; o envio do pedido de informa\u00e7\u00e3o n\u00e3o acarreta qualquer compromisso de certifica\u00e7\u00e3o.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tConsultar informa\u00e7\u00f5es de pre\u00e7os<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Verificar estado da certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Consulte a listagem oficial da unidade ou servi\u00e7o e o respetivo \u00e2mbito antes de efetuar reservas ou promover alega\u00e7\u00f5es de sustentabilidade. Em caso de d\u00favida, contacte a equipa t\u00e9cnica para confirma\u00e7\u00e3o.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPesquisar produtos e servi\u00e7os certificados<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Perguntas frequentes<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOs hot\u00e9is e as ag\u00eancias de viagens s\u00e3o avaliados da mesma forma?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

N\u00e3o. Empreendimentos tur\u00edsticos e ag\u00eancias de viagens seguem metodologias de avalia\u00e7\u00e3o distintas, ajustadas \u00e0 sua atividade. Informe a equipa sobre as suas opera\u00e7\u00f5es para delimitar devidamente o \u00e2mbito.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tA certifica\u00e7\u00e3o de um hotel abrange todo o grupo hoteleiro?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

N\u00e3o assuma que sim. Confirme sempre a designa\u00e7\u00e3o da unidade e o \u00e2mbito aprovado antes de utilizar alega\u00e7\u00f5es de certifica\u00e7\u00e3o para outros locais.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTodas as melhorias t\u00eam de estar conclu\u00eddas antes da certifica\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Alguns par\u00e2metros para unidades tur\u00edsticas admitem medidas planeadas e prazos de implementa\u00e7\u00e3o. A certifica\u00e7\u00e3o n\u00e3o deve ser apresentada como prova de que todas as melhorias previstas se encontram j\u00e1 conclu\u00eddas.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPodemos usar o log\u00f3tipo assim que formalizarmos o pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

N\u00e3o. \u00c9 imperativo confirmar a aprova\u00e7\u00e3o da certifica\u00e7\u00e3o, o \u00e2mbito autorizado para a alega\u00e7\u00e3o e formalizar o acordo de utiliza\u00e7\u00e3o do log\u00f3tipo antes de o colocar no seu website ou material promocional.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuanto custar\u00e1 a certifica\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Solicite um or\u00e7amento discriminado com base nos servi\u00e7os ou instala\u00e7\u00f5es a certificar. Pe\u00e7a a discrimina\u00e7\u00e3o detalhada dos custos de auditoria e das royalties de imagem associadas para avaliar o custo global.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo podemos iniciar o processo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Utilize a liga\u00e7\u00e3o abaixo e descreva as atividades e unidades que pretende avaliar. A nossa equipa definir\u00e1 o enquadramento adequado e os passos seguintes.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Candidatar-se \u00e0 certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Indique-nos se gere servi\u00e7os de alojamento tur\u00edstico, atividades de ag\u00eancia de viagens ou ambos. Inclua a morada, o website e a pessoa de contacto.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContactar a equipa de hospitalidade<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Certifica\u00e7\u00e3o de Hospitalidade Gest\u00e3o dos impactos nos habitats naturais e melhoria da gest\u00e3o de \u00e1gua, energia e res\u00edduos. Apoio \u00e0s comunidades locais e \u00e0 conserva\u00e7\u00e3o da vida selvagem, ajudando os h\u00f3spedes a reduzir a sua pegada ambiental. Candidatar-se \u00e0 certifica\u00e7\u00e3o Verificar estado da certifica\u00e7\u00e3o Sobre a certifica\u00e7\u00e3o Hot\u00e9is, est\u00e2ncias tur\u00edsticas, lodges, parques de campismo e […]<\/p>\n","protected":false},"author":119,"featured_media":0,"parent":26224,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-empty-without-title.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-620998","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nHospitalidade - Friend of the Sea<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hospitalidade - Friend of the Sea\" \/>\n<meta property=\"og:description\" content=\"Certifica\u00e7\u00e3o de Hospitalidade Gest\u00e3o dos impactos nos habitats naturais e melhoria da gest\u00e3o de \u00e1gua, energia e res\u00edduos. 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